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Refund and Returns Policy
Last Updated: September 14, 2026
Thank you for purchasing from David Asante. I sincerely appreciate your support of my books and ministry. My goal is to ensure that every order reaches you in good condition and that your purchasing experience is positive.
Physical Books
Returns of eligible physical books may be requested within 14 days of delivery. To qualify for a return, the book must be unused, unread, and in substantially the same condition in which it was received.
Before returning an item, please contact us with your name, order number, reason for the return, and photographs where applicable. Returns sent without prior authorization may not be accepted.
Unless the return results from our error or an item arriving damaged or defective, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.
Damaged, Defective, or Incorrect Orders
If your book arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Include your order number and clear photographs showing the issue. After reviewing your request, we may provide a replacement or refund, as appropriate, at no additional cost to you.
Signed or Personalized Books
Books that have been signed, inscribed, personalized, or otherwise customized at the customer’s request are final sale and cannot normally be returned or exchanged.
However, if a signed or personalized book arrives damaged, defective, or was incorrectly fulfilled by us, please contact us so that we can make it right.
Ebooks and Other Digital Products
Because ebooks, downloadable devotionals, digital resources, and other electronic products are delivered or made accessible immediately, digital purchases are generally non-refundable once the product has been downloaded or accessed.
If you experience a technical problem that prevents you from accessing your purchase, please contact us. We will make reasonable efforts to resolve the issue or provide a replacement download.
Pre-Orders
Pre-orders may be cancelled for a full refund before the order has entered fulfillment or been shipped. Once a physical pre-order has been processed or shipped, the standard physical-book return policy above applies.
Digital pre-orders may be cancelled before the digital product has been released or made available to the purchaser.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will generally be issued to the original payment method.
Please allow several business days after a refund is processed for it to appear in your account, depending on your bank or payment provider.
Order Errors and Address Issues
Please review your order and shipping information carefully before completing your purchase. We cannot guarantee refunds or replacements for orders delivered to an incorrect address provided by the customer.
If you discover an error before your order ships, contact us as soon as possible and we will make reasonable efforts to correct it.
Contact Us
Questions or requests concerning a return, replacement, or refund may be submitted through the Contact page on this website or by email at:
Please include your name and order number so we can assist you promptly.
Thank you for supporting my work and for allowing these resources to be part of your journey of faith.
David Asante